Q. Can a hardwood floor be floated?
A. Our hardwood flooring is a four-sided tongue-and-groove product that can be nailed directly to a wood subfloor. A hardwood floor cannot be floated. Refer to our engineered floors, that may be floated over radiant heating or below grade.

Q. How do I acclimate my hardwood floor?
A. Let the flooring acclimate for 5 to7 days, with boxes opened and laid flat in the room where the flooring is to be installed. If you are in an area with high humidity, you may need to install some humidity controls like a humidifier or dehumidifier.

Q. What is the moisture content of our hardwood floors?
A. Our hardwood floors are kiln dried to a moisture content of between 6 and 9 percent. Hardwood floors will naturally expand and contract with fluctuations in temperature and humidity. However, hardwood floors perform best when they are within a temperature/humidity range of 6 to 9 percent. At this range, expansion and contraction can be reduced to its minimum.

Q. Can we install hardwood flooring in the basement?
A. No. It is highly recommended that you do not install hardwood flooring below grade. However, it is possible to install laminate flooring or engineered hardwood floors in these situations.

Q. Can I install hardwood flooring in a bathroom?
A. Hardwood floors are not covered by warranty if installed in a bathroom. Moisture can cause damage to hardwood flooring.

Q. Will my prefinished floor have a beveled edge?
A. Yes. All of our prefinished hardwood floors have a micro-bevel edge to eliminate uneven joints between strips of hardwood. This tight micro-beveled edge also prevents the finish from pooling up at the edges of the boards during the finishing process, resulting in a nicer, cleaner finish.

Q. What is the difference between laminate flooring and hardwood flooring?
A. Both laminate flooring and hardwood flooring can beautify a home. While hardwood is often thought to be a superior choice, there are several advantages to laminate flooring. Distinct differences between the two types of flooring often make laminate a more attractive alternative. Solid hardwood of any thickness (most is 3/8” to 3/4”) should be installed only above grade. Laminate flooring can be installed above or below grade, and over virtually any other flooring surface. Some hardwood flooring is engineered, meaning that instead of solid hardwood, it is made of several wood layers with a hardwood veneer. Laminate flooring, usually 7mm to 8mm (5/16” to 3/8”), is also made of several layers. These are laminated together which
makes for stability and strength. The top surface of laminate flooring is a photograph of hardwood. High quality photographs faithfully reproduce the grain and color of natural hardwood, and the surfaces on quality laminate flooring closely resemble real wood. Although many people insist on hardwood flooring, laminates are a long-lasting, durable, affordable option that are quickly becoming one of the most popular types of flooring.

Q. Where can I install laminate wood flooring?
A. Laminate flooring is an extremely versatile flooring product. It can be installed in virtually any room of your home, above or below ground, over wood or concrete. There are several locations that are not recommended for laminate flooring. Because laminate flooring is a wood flooring product it is not recommended that laminates be installed in wet locations such as bathrooms, washrooms, saunas, enclosed porches or verandas, or anywhere that may require wet-mopping. Extended exposure to moisture of this type may cause the core of your laminate flooring to warp or swell. In some instances, with special installation procedures, it is possible to install laminate floors in bathrooms where water will not stand on the floor for any length of time. For bathroom installations, it is recommended you apply a light bead of glue to the tongue on the planks to be used in the areas subject to spills. Also, ensure that all spills are mopped up and dried promptly.

Q.What is the difference between a laminate, solid hardwood and an engineered hardwood floor
A. Laminate- core of product is typically made of High Density Fiber (HDF). The top layer is a photographic layer that should appear identical to the product it replicates, be it wood, vinyl, tile, etc. The product is generally 3/8” thick and is a floating install with tongue and groove glue less locking system which allows you to install and uninstall the floor several times if desired. This product is typically the least expensive. Solid Hardwood- the product is the solid natural wood species throughout the entire piece of flooring, typically with a tongue and groove installation. Good sanding and refinishing capabilities. The product is typically more expensive and has some limitations as to where it can be installed due to moisture issues.

Q. Can I refinish an engineered floor?
A. It depends upon the thickness of your hardwood layer but the fact is that 95 % of hardwood surfaces are never refinished. With the high quality finishes that are offered and the extensive process that refinishing a floor entails, damaged areas are often removed professionally. If sanding is desired, typically, the professional sanding procedure removes 1/32 of an inch. Thus if your floor has a 2mm layer you can sand the floor 1-2 times.

Q. What is the difference between your prefinished and unfinished flooring?
A. The prefinished hardwood floor is end matched with a tight micro-beveled edge, and has up to 10 coats of aluminum oxide finish. The unfinished floors come end matched with a square edge and must be finished on site.